RENTING
What types of leases does Tellus Self Storage offer?
We offer month-to-month leases. There’s no pressure to stay long-term; however we do offer specials for long-term rentals.
How do I determine which unit size I need?
Use our self storage calculator. It’s free and easy to use. If you would rather speak with someone, contact your local Tellus Self Storage facility to speak with a manager or someone on staff. You can also call our toll-free number at 1-800-773-6691.
I’m ready to get started. How do I rent a storage unit?
Tellus offers several options for when you’re ready to rent:
- Stop by our nearest location, during office hours, and ask for a tour, our staff will be more than happy to show you around the facility, assist you in selecting the size of unit which best meets your needs, and get you moved in.
- Go to our Tellus Self Storage Website, reserve or rent a unit online. After you’ve done so, a member of our management team will contact you to confirm your rental or reservation. Our team will work with you on setting up a scheduled move-in date and ensuring you have the appropriate unit for your needs. If you happen to rent the unit through our after-hours Reservation Center, our representative will provide you with a temporary gate code which will enable you to move in immediately.
- Contact your nearest location by phone. Our staff can move you in over the phone with no contact at all. All documents needing to be signed can be sent to you via e-sign. If you happen to reserve the unit through our after-hours Reservation Center, our representative will provide you with a temporary gate code which will enable you to move in immediately.
You may stop by the office to finalize paperwork and to receive your gate code or you
can complete your rental with our convenient contactless options. If you happen to
reserve the unit through our after-hours Reservation Center, the Reservation Center
specialist will provide you with a temporary gate code that will enable you to move in
immediately.
What documentation is required to rent?
Bring a valid form of ID and a copy of your homeowner insurance declaration page. Ask about our tenant insurance program.
Can I rent a storage unit after hours?
Our Reservation Center is open seven days a week. Call our toll-free number at 1-800-773-6691 whenever you need between 7:30 am - 7:00 pm.
Do you offer vehicle storage? What forms do I need to rent a space?
We need vehicle registration, title, and proof of auto insurance.
FACILITY FEATURES
Are your units drive-up accessible?
Our driveways at each property are wide enough to accommodate even the largest vehicles, including 18-wheelers.
Do your storage units have electricity?
Storage units with electrical outlets and interior lights are available at select locations.
What moving equipment do you provide?
We provide hand carts and dollies.
What am I not allowed to store?
Anything flammable, hazardous, toxic, perishable, or illegal. For example: gasoline, propane tanks, kerosene lamps, motor oil, acid grease, corrosives, fertilizers, household or commercial cleaners, narcotics, hazardous, toxic or biological waste, asbestos products, fireworks or explosives, weapons or ammunition.
Do you offer truck rentals?
Yes. Our moving trucks are FREE to move your contents in
when you rent a 10’x10’ storage unit or larger. Contact the property manager for details.
ACCOUNT MANAGEMENT
Who has access to my storage unit?
Only tenants have access to their storage unit unless otherwise specified on the lease agreement.
What should I do if my storage key is lost or stolen?
Contact the property manager and they will assist you in getting the lock removed. Keep in mind, you are responsible for replacing your lock once cut. Tellus does offer locks in the office which can be purchased at a fair price.
How do I go about transferring my belongings to another unit?
Contact your property manager and they will assist you with the transfer.
What notice should be given to vacate my unit?
Submit a notice in writing no later than the 15th day of the month.
PAYMENTS
How do I pay my storage bill?
Pay your storage bill online via our website or sign up for autopay so that you’re never late on your bill. If you sign up for autopay, your payment is processed automatically on the same day each month. You can also make payments by U.S. mail or in person at your designated facility.
Do you offer autopay?
Yes, we do. Enroll in autopay any time you’re ready by signing into your online account or by contacting your property manager.
What forms of payment are accepted?
We prefer tenants make their payments using a credit card. We accept most major cards including Visa, Mastercard, and Discover. You can also pay with a check at each Tellus Self Storage facility.
When are payments due?
Payments are always due on the 1st day of each month.
Where can I find my account ID?
You can find your account ID on your lease agreement. Feel free to contact your facility manager for the ID as well.
Refunds
For questions on refunds, please call the site manager.