RENTING
What types of leases does Tellus Self Storage offer?
Tellus Self Storage offers flexible month-to-month storage rentals, giving you the freedom to store your items without long-term commitments. This makes it easy to use storage for moving, business needs, seasonal storage, or creating extra space at home.
With simple rental options and no long-term leases required, you can keep your unit for as long or as short as you need.
How do I determine which unit size I need?
Choosing the right storage unit size depends on what you plan to store. Smaller units are great for boxes, seasonal items, and a few pieces of furniture, while medium units can hold the contents of an apartment. Larger units are ideal for full household storage, business inventory, or larger items.
Tellus Self Storage offers a variety of unit sizes to fit different needs. You can use our size guide for a more detailed breakdown, or you can contact your local facility for help selecting the best option.
What can I store in a storage unit?
Storage units can be used for a wide range of household and business items, including furniture, boxes, equipment, and inventory. Many customers use storage during moves, renovations, or to free up space at home or work.
Choosing the right unit size and organizing your space efficiently can help you get the most out of your storage experience.
How do I rent a storage unit at Tellus Self Storage?
You can rent a storage unit online, by phone, or in person at your nearest Tellus Self Storage location
Rent Online:
You can browse available storage units, select the size that fits your needs, and complete your rental in minutes from your phone or computer. Online rentals let you rent your unit anytime, making them a convenient option for busy schedules.
Rent in person:
Visit your nearest Tellus Self Storage location during office hours to tour the facility, get help choosing the right unit size, and move in the same day. This option is ideal if you want hands-on assistance.
Rent by phone:
Call your local facility and complete your rental remotely. Documents can be signed electronically, allowing you to secure your unit without visiting in person.
Once your rental is complete, you will receive the information needed to access your unit and begin moving in.
What happens after I rent a storage unit?
After renting your unit, a Tellus Self Storage team member may follow up to confirm your details and help coordinate your move-in. This ensures you have the right unit size and everything you need to get started.
What documentation is required to rent?
To rent a storage unit, you will need a valid government-issued ID and insurance coverage for your stored items. If you don't already have coverage, Tellus Self Storage offers options that can be added during the rental process for convenience.
Rentals can be completed quickly online, by phone, or in person, making it easy to get started without delays.
Can I rent a storage unit after hours?
Yes, you can rent a storage unit after hours online or through the Tellus Self Storage Reservation Center. This allows you to complete your rental at any time, without needing to visit in person.
Our team is also available seven days a week to assist if needed, making the process simple and flexible.
Once your rental is complete, you will receive the information needed to access your unit and begin moving in.
Do you offer vehicle storage?
Many Tellus Self Storage locations offer vehicle storage, including spaces for cars, boats, and RVs. Availability and space types vary by location, so it's best to check with your nearest facility to find the right fit.
How quickly can I move into my storage unit?
In most cases, you can move into your storage unit the same day you rent it. The process is designed to be fast and straightforward so you can start storing your items right away.
FACILITY FEATURES
Are your units drive-up accessible?
Many Tellus Self Storage locations offer drive-up accessible units, allowing you to park your vehicle directly in front of your unit for easier loading and unloading. These units are typically non-climate-controlled and offer quick, convenient access with minimal walking.
Climate-controlled units, on the other hand, are usually located inside the facility and accessed through interior hallways. These units may require a short walk but offer a more consistent environment for your belongings.
Wide driveways at many locations are designed to accommodate larger vehicles, making move-in and everyday access more convenient.
Do your storage units have electricity?
Some Tellus Self Storage locations offer units with electrical outlets and interior lighting. Availability varies by location, so it's best to check with your nearest facility to see what options are available.
These features can be useful for business storage, organization, or accessing your unit during low-light conditions.
What moving equipment do you provide?
Many Tellus Self Storage locations provide moving equipment, such as hand carts and dollies, to make moving items easier. These tools can save time and reduce the effort needed when loading or unloading your storage unit.
Do you offer climate-controlled storage?
Climate-controlled storage is recommended for items that typically come from inside your home, such as furniture, electronics, and documents, as these items are more sensitive to changing conditions.
Items commonly stored in garages or outdoor spaces can often be placed in standard, non-clim
What am I not allowed to store?
Certain items are not permitted in storage units due to safety and legal guidelines. If you are unsure whether an item can be stored, it's best to contact your local Tellus Self Storage location for guidance before moving in
Our team is happy to help you understand what can and cannot be stored so you can plan your storage space with confidence.
Do you offer truck rentals?
Yes, many Tellus Self Storage locations offer a free move-in truck when you rent a qualifying storage unit, such as a 10x10 or larger. This makes it easier to transport your belongings and get settled into your unit.
Availability and requirements may vary by location, so be sure to contact your local facility for details.
How should I prepare my items before storing them?
Before moving items into storage, it's best to clean, pack, and label everything clearly. Using plastic containers and protective covers for furniture can help keep your items organized and easier to access later.
ACCOUNT MANAGEMENT
Who has access to my storage unit?
Only you, as the tenant, have access to your storage unit, unless you authorize additional individuals under your rental agreement. This ensures you maintain control over who can enter your unit.
What should I do if my storage key is lost or stolen?
If your storage key is lost or stolen, contact your local Tellus Self Storage location as soon as possible. A team member will assist with removing your current lock so you can regain access to your unit.
You will be responsible for replacing the lock and can purchase it at the facility.
What type of lock should I use for my storage unit?
Disc locks and cylinder locks are required for storage units due to their durability and design. Tellus Self Storage locations offer disc locks specifically designed for storage units.
How do I transfer to a different storage unit?
Transferring to a different storage unit is simple. Contact your local Tellus Self Storage property manager, and they will assist you with selecting a new unit size and coordinating the transfer process.
This flexibility allows you to upgrade or downsize your unit as your storage needs change.
Can I upgrade or change my unit later?
Yes, all Tellus Self Storage locations allow you to change unit sizes if your needs evolve. Whether you need space, your local team can help you find the right fit and make the transition as smooth as possible.
What notice is required to vacate my storage unit?
To vacate your storage unit, written notice is typically required by the 15th day of the month. This helps ensure your move-out is processed correctly and avoids any confusion with your account.
For exact details, it's best to confirm with your local Tellus Self Storage location, as policies may vary slightly.
PAYMENTS
How do I pay my storage bill?
You can pay your storage bill online through your Tellus Self Storage account, by mail, or in person at your local facility. Online payments are the fastest and most convenient way to manage your account
For added convenience, many customers choose to enroll in autopay to ensure payments are made on time each month.
Do you offer autopay?
Yes, Tellus Self Storage offers autopay to make managing your storage bill simple and consistent. When enrolled, your payment is automatically processed on the same date each month.
You can sign up for autopay through your online account or by contacting your local facility for assistance.
Where can I find my account ID?
Your account ID can be found on your lease agreement or within your online account. If you are unable to locate it, your local Tellus Self Storage team can help you retrieve your account information.
When is my storage payment due?
Storage payments are due on the first day of each month. A short grace period is typically provided to allow time for processing your payment.
For the most accurate details regarding your account, it is always best to confirm with your local Tellus Self Storage location.
Do you accept cash payments?
Tellus Self Storage does not accept cash payments. This policy helps ensure accurate payment tracking and protects all parties involved.
What forms of payment are accepted?
We prefer tenants make their payments using a credit card. We accept most major cards including Visa, Mastercard, and Discover. You can also pay with a check at each Tellus Self Storage facility.
When are payments due?
Payments are always due on the 1st day of each month.
Refunds
For questions on refunds, please call the site manager.
Smart Storage Starts Here
At Tellus, we make storage easy, affordable, and accessible. Enjoy convenient drive-up units, flexible rental terms, and online account management that fits your schedule. With locations across the Southeast, Tellus Self Storage delivers the value and reliability you need, backed by a team that truly cares about your experience.
